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Privacy policy

Data controller

Trino Belmar Belmonte, NIF 72520301J, C/ Pío XII, 5, bajo, 03300 Orihuela (Alicante), España. Contact: info@casasdelacosta.com

What data we process and why

  • Account: name, email, phone (optional) and, if you are a company, its name and tax ID. To provide you with the service.
  • Buyer profile: how you will pay, when you want to buy, what for, your country and your introduction. Only the advertiser you write to sees it.
  • Request board: only if you tick the box in your profile, we publish what you are looking for, how you will pay, by when, what for and your country, without your name or contact details. You can withdraw it whenever you like by unticking it.
  • Listings: the property details and photos, which are published. The exact address is not published.
  • Enquiries, offers and messages between buyer and advertiser, so that you can reach an agreement.
  • Contact form: what you write to us, so we can reply.

Map

The map only loads if you click “View on the map”. Your browser then requests it from OpenStreetMap and unpkg.com, which receive your IP address like any website you visit. We send them nothing else.

Marina, the AI assistant

What you write or say to Marina is sent to Google (Gemini) to generate the reply, as data processor. We do not store the conversation or the audio: we only count how many questions are asked to control costs. Do not tell her personal data.

Legal basis and retention

The performance of the service you request and your consent. We keep the data while you keep your account and, afterwards, only for the time required by law.

Recipients

We do not sell or share your data. It is processed on our behalf by the hosting provider (servers in the European Union), the email provider and Google for Marina.

If you request a quote for the energy certificate, we send your name, contact details and message to the partner energy certifiers so they can reply to you. Only in that case and only for that purpose.

Your rights

You can access, rectify, erase, object to, restrict and port your data by writing to us. You can also complain to the Spanish Data Protection Agency (aepd.es).